General Data Protection Regulation

1. Who are we?

We are Regional Energy Agency North., Miroslav Krleza 81 St, 48000 Koprivnica, Croatia (hereinafter: „REA North“)

You can contact us through contact forms on our website, through email or by post at Miroslav Krleza 81 St, 48000 Koprivnica, Croatia.

2. What does this Statement of Safety and Privacy cover?

This Statement applies to our website and other services we provide (hereinafter referred to as "Services"). The Statement of Safety and Privacy refers to the personal information and general information we collect from you while using the Services.

We respect your privacy and we process personal data only in accordance with the applicable privacy provisions and the EU privacy policy.

REA North collaborates with trusted partners such as Google LLC for analytical tools (hereinafter referred to as "Partners").

For personal information covered with this Statement of Safety and Privacy used by the website, REA North is the data controller in accordance with the General Data Protection Regulation (GDPR).

3. Data we collect

While you are using our websites, we can collect technical information on the devices you are using to access our sites, including: internet/mobile network (including your IP address), the make of your mobile phone, the operational system you are using, browsers you are using. All the above mentioned data of our Users do not disclose and personal information.

Email marketing (if applicable): with your permission, we can email you about our project and other updates.

4. How we collect information about you

We can collect, process and use your information in the following situations:

  • Information you provide while using the services
  • Information we get when you contact us through email or provided online forms.
5. Cookies

We use cookies to collect information about you and store your selected settings online. Cookies are text files that contain small amounts of information that is downloaded to your device when you visit the web site. When you visit the site again, the cookies return to the relevant web site: this is useful because this web site allows you to recognize your device. For more information about cookies, visit

We use the following cookie categories on the page:

Category 1: Session cookies

These cookies are necessary to allow you to navigate the Site and use its features. Without these cookies, we cannot provide the services you have requested.

Category 2: Persistent cookies

These cookies remember your selections. Such data can then be used to provide you with the experience that is more appropriate to your choices and site visits that is tailored to your needs and habits. Information collected by these cookies may be anonymous and these cookies cannot track your browsing activity on other web sites.

Category 3: Third person cookies

Google Analytics - a site visit analysis service and content enhancement

These cookies collect information about how people use the site. For example, we use these cookies to help us understand how Users come to the site, view or use the Site, and to point out the details we can improve such as navigation and User experience. These cookies collect all information collectively and hence such information is anonymous.

If you want to delete any cookies already on your computer, on the web browser, in the help and support section, see the instructions for finding a file or directory that stores cookies. Keep in mind that by deleting cookies (or disabling future cookies), you may not be able to access certain sections or page features.

6. How do we use your information?

Your information is processed exclusively for the purpose of providing the service you need, to fulfil or legal obligations (for example “Accounting”) or for other purposes necessary to keep you informed so we can protect you from fraud. For all other purposes we will always ask for your permission and offer the possibility to withdraw the permissions at any moment.

Your personal information can be revealed if required by law or if you violate our Terms of use or Terms of shopping.

7. How do we manage your information?

The data you submit via the website is located on a server located within the European Union and only we, as owners, have access. The server regularly carries out personal data protection measures against unauthorized or unlawful handling, accidental loss of destruction or damage. The server is located in high-quality access control and security systems.

How long do we use your data?

We keep personal information as long as necessary to meet the obligations covered by this Statement of Security and Privacy. In exceptional cases, when required by law, accounting or other legal rules / obligations, the deadline for the retention of your data may be longer than mentioned. If we no longer have reason to keep your data, it will be deleted or destroyed.

Your data is stored as long as you use our services. If you choose to stop using our services, certain information collected about you will remain with us in order to meet our tax, legal and accounting obligations.

How can you withdraw your consent?

You may withdraw your consent to be contacted, for continuous collection, use or disclosure of your information at any time through the privacy center or by contacting us at:

8. How do we use your data?

The collected data is used in the following ways:

  • In order to fulfill our obligations regarding providing services
  • In order to ensure the effective functioning of the computer service or any other device you are using
  • In order to provide you with information we feel is relevant to you, such as email notification about service-related issues
  • To assess the effectiveness of our marketing activities and improve the quality of our marketing
  • For tax, legal and accounting purposes;
  • For the purpose of the liability defined by the European Union legislation (GDPR).
9. Sharing information

We do not share your information with third parties. There are exceptions, in the case of our Partners, when we share the most basic information needed to help us fulfill our obligations towards you. Partners may therefore have a potential or genuine access to limited information about you and process them on our behalf. Their official name is data processors:

  • Delivery Service Providing Your Ordered Products
  • Analytical tool vendors (Google);

Project partners has the Cooperation Agreement with REA North and City of Koprivnica (the applicant for the protection of personal data, the person who issues the personal data, may at any time request the delivery of the Partner list, whose are always highlighted at web page

Your data may be processed, stored and transferred outside the country of residence or the European Union, to the United States. Privacy laws in that country may not have the same level of protection as your state or the European Union. Whenever we share your personal information outside the European Union, we do so on the basis of the standard contractual clauses of the European Union which are legally valid measures that allow us to transfer your data and ensure that they are adequately protected.

10. Miscellaneous 

Please be aware that we are subject to various laws and that we are authorized to share your personal information at the request of the governmental authority or some other form of legal obligation. In the case of reorganization or transfer of ownership of the Service we have the right to transfer your personal information to a third party that will protect them at least to the same extent as we do in this Statement of Safety and Privacy.


When you click on a link in our store, it can transfer you from our site. We are not liable for the practices of other websites regarding privacy and we encourage you to read their statements about privacy.

11. Your rights

According to the European Union laws, you have additional rights regarding the protection of personal information, therefore, depending on the place of your residence, you might have some or all of the following rights:

  • Access to information we have collected about you
  • Request erasing your personal information from our system
  • Request updating/changing your personal information
  • Request limiting the processing of your information
  • Request your personal information to be transferred to a third party
  • File a complaint to a competent body for the protection of information.

The right may be exercised through our privacy center or by contacting us on:

12. Changes of the Statement of safety and privacy 

We reserve the right to make changes to this Statement of Safety and Privacy if we consider that this is necessary for legal reasons. In that case, we will post changes on our website. Also, we will update the "Last Changes" section. After we change the Statement of Security and Privacy, it becomes effective immediately after it is published. If you do not agree with these changes, please stop using our services.


If you want to access, correct, modify or delete any personal information we have about you, register a complaint or simply request more information, contact our privacy officer at